Last Updated: 10/01/2025
At Noorconsent Private Limited, we value the trust of our clients and are committed to providing reliable, transparent, and quality engineering and contracting services. This Refund & Cancellation Policy explains the terms under which payments, cancellations, and refunds are handled for services provided through our website https://noorconsent.com and other communication channels.
1. Scope of Policy
This policy applies to all services offered by Noorconsent Pvt. Ltd., including but not limited to civil, electrical, mechanical, fire safety, IT, and real estate projects, consulting, and related service contracts.
2. Service-Based Transactions
Noorconsent provides professional and project-based services. Once a service agreement or project contract is confirmed and initiated, work begins as per the client’s approval. Therefore, refunds are generally not available after project initiation except in special cases (see Section 4).
3. Cancellation Policy
- Before Work Commences:
Clients may cancel their order or project request before our team begins work. In such cases, a partial refund (after deducting administrative or consultation fees) may be processed. - After Work Commences:
Once the project, survey, design, or construction process has started, cancellation requests cannot be accepted as resources, labor, and materials may already be allocated. - Ongoing / Annual Contracts:
Cancellation of annual or ongoing contracts (like maintenance, AMC, etc.) requires at least 30 days’ written notice before the renewal date. No refunds will be issued for unused months after cancellation.
4. Refund Eligibility
Refunds may be considered only in the following situations:
- Duplicate or erroneous payment made due to technical issues.
- Service not initiated due to internal company reasons.
- Project cancellation before resource allocation, with valid justification approved by management.
In all other cases, refunds will not be applicable once the service or project has been initiated or completed.
5. Refund Process
- All eligible refunds will be processed through the same payment method used at the time of purchase or bank transfer.
- Refunds (if approved) will be processed within 7–10 business days after internal verification.
- Clients may be required to provide valid proof of payment and identification for security purposes.
6. Non-Refundable Items
The following are non-refundable under all circumstances:
- Consultancy or design fees once delivered.
- Administrative or project planning charges.
- Materials purchased or ordered for the project.
- Any third-party service fees or government charges related to the work.
7. Project Delay or Modification
If a project is delayed or modified due to client-side issues (e.g., unavailability, delayed approvals, or incomplete information), no refund shall be provided.
However, Noorconsent may, at its discretion, reschedule or adjust timelines based on mutual agreement.
8. Force Majeure
In case of natural disasters, government restrictions, pandemics, or other unforeseen events beyond our control, projects may be paused or rescheduled. Refunds in such cases will be handled on a case-by-case basis depending on the work completed and expenses incurred.
9. Dispute Resolution
Any disputes related to payments or refunds shall first be addressed amicably between the client and Noorconsent’s management.
If not resolved, disputes will fall under the jurisdiction of the courts of Purnia, Bihar, India, as per Indian laws.
10. Contact Us
If you have any questions or wish to request a refund (if eligible), please contact us:
Noorconsent Private Limited
Email: info@noorconsent.com
Phone: +91 91626 90090
Address: House No. 92, Ward No. 03, Matiyarpur Ahalgaon, Purnia, Bihar, India